Front Desk Supervisor

Salt Lake City Marriott University Park
Salt Lake City, UT

Salt Lake City Marriott University Park

480 Wakara Way

Salt Lake City, UT 84108

Telephone (801) 581-1000

Posted January 12, 2021


Job description

RESPONSIBILITIES/DUTIES:

  1. Counts and verifies cash in drawer.
  2. Runs the House Count Report and the Room Service Status Report, making sure all requests are handled properly.
  3. Inputs reservations from customers or calls.
  4. Greets and registers guests, and assigns rooms.
  5. Processes all check-outs.
  6. Balances all department accounts before the end of the shift and follows procedures for all computer postings.
  7. Verifies that all checks are properly endorsed and stamped.
  8. Maintains the neatness of the Front Desk work area.
  9. Keeps keys and cash under constant security.
  10. Monitors guest accounts and notifies manager of any extreme charges to any guest account, or any suspicious action by a guest.
  11. Runs a detailed shift audit to the printer and makes the shift closing.
  12. Supervises the Front Office personnel.
  13. Assists in training new employees in the Front Office Department.
  14. Keeps a constant check of reservation status by taking a detailed arrival report.
  15. Completes departure reports and follows up with the Housekeeping department on late check outs.
  16. Verifies room status as stated on the Housekeeping report immediately after receiving it.  Investigates and corrects any discrepancies.
  17. Assists the guests with pertinent information concerning the hotel's accommodations and features, and resolves complaints.
  18. Runs daily system reports, i.e. arrivals, departures, occupancy, house count, etc. and distributes them according to established guidelines.
  19. Performs the bucket check nightly.
  20. Performs shift closing procedures and reviews all work performed during the shift.
  21. Interfaces with audit shift and housekeeping to ensure a continuous and smooth running operation.
  22. Ensures that all problems, complaints, and special instructions are logged in the Front Office Manual.
  23.  Performs all other related duties as assigned.

The ideal candidate for this position

REQUIRED TRAINING/ EDUCATION/EXPERIENCE:

High School Diploma or equivalent.  6 months experience as Front Desk Agent or equivalent. A neat, clean person with a strong desire to serve people.

MINIMUM QUALIFICATIONS:

  • Good communication and interpersonal skills.
  • Must have command of the English language
  • Must be able to work flexible days and hours, including weekends and holidays.
  • Must be proficient and experienced with Microsoft Office (Word, Excel, Outlook) software programs and preferably hospitality software.
  • Must be able to work with minimal supervision.
  • Able to stand for 8 hours.
  • Able to lift 35 pounds
  • Able to perform tasks several tasks simultaneously.
  • Good hearing and vision with or without corrective lenses.
  • Must have flexible scheduling. Shifts require 3 PM -11 PM

Salt Lake City Marriott University Park

217 Room Hotel

Our Hotel

A Newly Renovated hotel with gorgeous mountain and city views, full modern amenities and an excellent location adjacent to the University of Utah and Rice-Eccles Stadium, our Research Park hotel provides smart, stylish lodging for business and leisure travelers alike.  Rest easy in brand new, comfortable rooms with luxurious bedding. Take advantage of our two on-site restaurants, Thistle & Thyme and Wakara Bar and a full service Starbucks, a complimentary local shuttle, free parking, and state of the art fitness center. Host your next conference or celebration in one of our eleven fully renovated event spaces with customizable business and A/V services. Situated just minutes from downtown in a quiet area near hundreds of businesses, our Salt Lake City hotel offers easy access to the Temple Square, Salt Lake Palace Convention Center, and 7 major ski resorts. In addition, we are just a short walk from TRAX, the downtown above-ground trolley.