Role Objective:

OKAY…So you have been hired as a Host.  We all know what that means.  The Guest comes in, you say hello, seat them at a table, wish them a pleasant meal, and when they are finished, you say goodbye, thank them, and ask them to return.  At the end of the day, the Guest had a great meal, we made money, you made money, and everyone goes home happy.

But wait!  At Floriday’s, you’re not just a Host, you’re an Artist.  You’re a member of the newest, coolest concept to come around in a while.  As a member of the team, you will learn that it is our CULTURE that sets us apart.  We are Gastronomic Tour Guides.  We take each and every Guest on a Culinary Journey to create not just a meal but a memory.  We do this one Guest, one sip, one bite at a time.

Reports To: Restaurant Supervisor, Restaurant Manager

Responsibilities/Duties:

• Attend new hire, department and company orientation prior to beginning work in the department.  Continue attending Quality & Training classes for personal development.
• Help maintain a positive guest experience. Smile; be helpful and friendly while providing quick and accurate service.
• Respond in a timely and courteous manner to all guest questions or requests.
• Provide professional and courteous service while guiding the Guest thru their dining experience. 
• Obtain a solid understanding of our menus to include ingredients and descriptions.  This is to include our specialty cocktails, beers and wines.
• Provide information to the guest regarding special events, live entertainment and any other local information.
• Complete all additional side duties as assigned by management.
• Learn and perform all steps of service as described in the Steps of Service Guide
• Provide every assistance to every employee and guest as needed.
• Communicate any and all concerns to management
• LASTLY…HAVE FUN, YOU’RE AN ARTIST, BE CREATIVE

Required Education/Experience:

• High School diploma or GED
• One year of experience in a customer service, knowledge of the city and/or related profession or equivalent.

Minimum Qualifications:

• Excellent communication and interpersonal skills.
• Must have command of the English language
• Basic mathematical skills.
• Must be alert to the customers' needs.
• Able to stand for 8 hours.
• Must be able to work flexible days and hours, including weekends and holidays.
• Able to perform tasks several tasks simultaneously.
• Good hearing and vision with or without corrective lenses.
• Able to lift at least 50 pounds.
• Basic computer usage skills