Reservations Specialist

The Perry Hotel Key West and Stock Island Marina Village
Key West, FL

The Perry Hotel Key West and Stock Island Marina Village

7001 Shrimp Road

Key West, FL 33040

Telephone (305) 296-1717

Posted January 12, 2021


About The Perry Resort and Stock Island Marina

The Stock Island Marina Village + Perry Hotel is a marina-based hospitality company. Our marina combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. Pairing quality boating and yachting experiences with authentic high-end overnight accommodations, food, beverage, and culture.  The Perry Hotel is a 100 room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era, and Stock Island Marina is a modern 264 slip Marina with deep water access and state-of-the-art fuel dock for all vessels and ships.

Soothing, spacious and exceptionally-appointed guest rooms and suites offer the perfect refuge, replete with large flat screens, luxurious bedding, plush towels and bathrobes and artisanal bathing and body essentials. Each room has a water view and opens onto a breezy, over-sized private terrace perfect for a sun-kissed breakfast or a moonlit bottle of wine.  Some rooms feature private outdoor showers and the luxury suites have wrap around outdoor spaces, perfect for entertaining. Our Marina Village offers three restaurants, endless boating charter opportunities, and beautiful greenspaces.

We are looking for a dynamic Reservation Agent with a passion for delivering amazing service. Reservation agents provide a warm and friendly environment with each and every guest interaction. Often the first point of contact over the phone, you listen attentively to guests' desires/needs to present room accommodations options, making note of any special requests to delight our guests. The primary functions of this role are to foster and grow all revenue streams within the Stock Island Marina Village + Perry Hotel using guest service benchmarks, marketing resources, and public relations efforts as tools in the consistent execution of the sales process.  Your responsibilities will be include interaction with boat owners, boat captains, hotel guest, and referral networks to affect sales by e-mail and telephone to make, confirm, and cancel reservations for guests in a pleasant, professional and efficient manner in an effort to increase occupancy and generate loyal guest and return business.

You take ownership in helping create a positive memorable experience with each and every guest encounter.  You take the time to connect with each guest and potential guest as the likely first point of contact with our hotel.  Your ability to convey a warm and inviting welcome over the phone or email transports the guest to their vacation  state of mind and is the true beginning of their experience with us.  The rapport you establish in answering their questions, providing personalized information, and ensuring their entire experience exceeds their best expectations!  You must have great written and oral communication skills and be comfortable multi-tasking in a work environment.

 

The Perry Hotel Key West and Stock Island Marina Village

100 Room Hotel

About Us

The Perry Resort and Stock Island Marina beautifully complement for a truly unique destination offering modern luxury by boat and land.

Channeling the industrial heritage of the working boatyards and old saltwater fishing businesses that have called this island home for generations, The Perry Hotel and Stock Island Marina is a property that deftly balances modern design and amenities with the nostalgia and craft of a bygone era.

Uniquely situated between the mangroves lining Shrimp Road and the state-of-the-art 220-slip Stock Island Marina, The Perry Hotel affords equally easy access to the beautiful blue-green waters of the Atlantic, as it does to all that the timeless Key West experience has to offer.

Rooms

Soothing, spacious and exceptionally appointed. Our guest rooms and suites offer the perfect refuge. With water views and a breezy, oversized patio or balcony, guests might not want to leave their room. But we highly recommend it.

Events

An ideal setting for a unique and memorable destination wedding, our property can accommodate and fulfill all your wishes and desires making it as stress-free as possible and leaving guests free to focus on each other.

Where does the sea end and the sky begin?

Explore Key West’s waters by boat, board, or kayak. There are white picket fences under sunny blue skies in Old Town. Visitors can soak up that fresh breeze, and a bit of culture, history, and music, too.

Awards

Named One of the Best-Designed Hotels to Open in 2017 by Architectural Digest

Boutique Design Magazine’s 37th Annual Gold Key Award for Best Upscale Lobby Design

2018 Hospitality Design award for Best Design for Public Spaces – Upscale Hotel Category

2018 Conde Nast Traveler's Readers' Choice Awards – Best Hotels, Florida (#10)

Hotels.com ‘Loved by Guests’ Award

The Lodging Association of the Florida Keys & Key West - Key West Property of the Year

Travel + Leisure’s 2019 World’s Best Awards list for Top 10 Resort Hotels in Florida, Named #7 of Florida Properties

2019 Conde Nast Traveler's Readers' Choice Awards – Best Hotels, Florida (#8)

Travel + Leisure’s 2020 World’s Best Awards for Top 15 Resort Hotels in Florida (#11)

Key West Chamber of Commerce 2019 Business for Beauty award

2020 Conde Nast Traveler's Readers' Choice Awards Nominee (Winners announced October 2020)